Note:

·Northfield Transit operates on a "shared-ride" basis.  Trips will be coordinated to carry as many passengers as possible, as economically as possible.  Several people could be included in one trip.  Please allow for this when scheduling.

·Arrangements for regularly scheduled repeat appointments (i.e. weekly allergy shots) may be arranged by contacting the Northfield Transit dispatcher. 

 In Vehicle Travel Time: Travel time will not exceed 30 minutes.  Exceptions may apply in emergency situations or under unforeseen circumstances.

Waiting Policy: You should be ready 10 minutes before your scheduled pick-up time at the designated pick-up site.  The bus may arrive up to 10 minutes before or 10 minutes after the scheduled pick-up time. Vehicles will wait a maximum of three (3) minutes before leaving.  After three (3) minutes, the bus will leave and not return.

 Late Pick-Ups: The bus could be later than the scheduled pick-up time due to vehicle breakdown, inexactness of vehicle trips, delays due to traffic or trains, etc.  Please allow 10 minutes to pass beyond your scheduled pick-up time before calling the dispatcher to inquire about your ride.

 Cancellations/"No Shows:"  All passengers are requested to cancel trips at least two (2) hours before the scheduled pick-up time. A "no show" occurs when you miss your scheduled pick-up time or do not give sufficient cancellation notice that would allow the bus to be rerouted.  "No shows" cost the transit system money and deny other passengers service.  Individuals with repeated "no shows" will be charged for their missed trips and/ or denied service for two weeks.  Events that occur beyond the individual's control will not be considered a "no show."

 Safety: Passengers are requested to promptly seat themselves and to use the seat belts.  Passengers in wheel chairs will be safely secured by the driver.  Those who use the lift will be assisted onto and off the lift by the driver and will be kept under surveillance at all times.

 Passenger Assistance: Drivers have been trained in passenger assistance tech-niques and are required to follow these passenger assistance guidelines:

•  Drivers may assist passengers in entering and exiting the vehicle only if this does not pose a risk to the passenger or the driver.
•  Drivers are not required to assist passengers with packages. Items brought onto the bus must remain with the passenger and may not obstruct the aisle or wheel chair securement area. 
• If you need assistance to get to your pick-up point, you must find your own assistant.  
• One companion may ride free when assisting a wheel chair passenger.
• Drivers cannot take wheel chairs up or down steps for any reason.
• Drivers reserve the right to refuse loading or unloading at a location that they deem unsafe. 
• Buses cannot stand and wait for passengers at any location such as the bank, post office, etc.

 Any exception to the passenger assistance guidelines must be presented to and approved by the Transit Manager.

 Pets: Pets are not permitted, with the exception of trained animals that are used as assistance aids.

 Companions: Passengers who are unable to independently conduct themselves outside of the vehicle should have a personal care attendant or companion present.  Northfield Transit reserves the right to require a personal care attendant or assistant when transporting a passenger that has a documented medical or behavior condition that could pose an unsafe situation for either the driver or other passengers.  Companions must embark and disembark at the same location as the passenger that they are assisting.

Inclement Weather: Northfield Transit will not operate if road conditions are deemed unsafe. 

Emergency Procedures: The driver is in command of the vehicle.  You should follow his/her instruction, especially in the case of an emergency.  The driver will assess unsafe conditions and will make the decision to load or unload at an alternate location or to seek shelter during severe weather.

 In the event of an accident or on-vehicle emergency, you are asked to:

·Follow the driver's instruction,

·Remain calm,

If you become ill, injured or in distress while on the bus, please notify the driver or another passenger that you need assistance.

Passengers must secure all personal items and belongings while riding the bus.  Northfield Transit is not responsible for items left on vehicles.

 Drivers reserve the right to deny entrance into a vehicle if the passenger appears disorderly or leads the driver to conclude that the passenger will exhibit disruptive behavior that would pose a safety threat not only to the driver but also the other passengers. Northfield Transit reserves the right to refuse service to anyone who violates any of the standards.

Failure to adhere to the above policies may result in the following:

·First Offense: Verbal warning from the driver, dispatcher or Transit Manager.

·Second Offense: Written warning from the Transit Manager.

·Third Offense: The passenger will be prohibited from using the transit system for a designated period of time, based upon the severity of the violation.

If the violation is serious, the driver has the discretion to terminate the passengers ride immediately, omitting steps one and two.  If violations continue following suspension, the passenger may be suspended indefinitely.

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